Delivering Happiness : A Path to Profits, Passion and Purpose (9781455508907)

*Pay brand-new employees $2,000 to quit
*Make customer service the responsibility of the entire company-not just a department
*Focus on company culture as the no.1 priority
*Apply research from the science of happiness to running a business
*Help employees grow-both personally and professionally
*Seek to change the world
*Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

Product details

• Format Paperback | 304 pages
• Dimensions 106 x 170 x 22mm | 153g
• Publication date 24 May 2012
• Publisher Little, Brown & Company
• Imprint Grand Central Publishing
• Publication City/Country New York, United States
• Language English
• ISBN13 9781455508907
• Bestsellers rank 6,909

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